Terms and Conditions for Hotel
Accommodation at The Priory Court Hotel
The Priory Court Hotel, overlooking Anderitum Roman Fort and landing place of William the Conqueror’s army in 1066, offers you the opportunity to stay in luxury suite accommodation in the heart of the historic village of Pevensey.
Steeped in history, the recently refurbished hotel, offers elegant function rooms, extensive gardens, bespoke catering and luxury accommodation creating a unique ambience.
Our team is dedicated to ensuring you enjoy every aspect of your stay. As part of this commitment these terms and conditions have been drawn up with the aim to protect all parties through a better understanding of contractual and legal obligations of both the client and Hotel when confirming an accommodation booking.
[Definitions: The ‘Hotel’ and ‘We’ means The Priory Court Hotel. The ‘Client’ and ‘You’ means the organising person(s) body/company and organiser responsible for booking of and/or payment for the accommodation. ‘Terms’ means these terms and conditions. ‘Booking’ means the booking for accommodation, functions and/or any other services provided by The Hotel. ’Contract’ means the booking and these terms and other other terms and conditions stated to apply to the booking.]
Bookings and Reservations
All bookings at The Hotel are subject to these Terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances. No booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided and a booking reference number issued by the Hotel. The contract between us will only be formed when we issue you with booking reference number and will relate only to the booking associated with the booking reference number.
Any party that is not a party to the contract between us does not have any right to enforce any of these terms or conditions.
Please note that you cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then the Hotel will terminate your booking and retain any money paid to us for such booking. In making a room booking you agree to not use the Hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from the Hotel. The Hotel reserves the right to terminate your booking and retain any money paid to us for such booking if we believe that you are in full or part breach of this provision.
You may make a booking on someone else’s behalf. However you are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.
You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo id as proof of age.
Payment and Charges
The price for each suite is as published and will be advised at the time of booking. All prices are per suite per night based on the room/suite occupancy as disclosed at the time of booking.
All payments are due in full at the time of arrival.
If you book 3 or more rooms at the Hotel it will be classed as a ‘multiple booking. If you request a multiple booking we will charge you a non refundable deposit of 50% of the full price at the time of booking.
We accept the following methods of payment: cash and major credit and debit cards. Namely credit cards: Maestro, MasterCard, Mastercard Debit, JCB, Visa Debit, Visa and Visa Electron.
We do not accept cheques or foreign currency. If you wish to pay by cash you must provide proof of your identity and address for security reasons, on arrival at the hotel, in the form of either your driving licence, or your passport.
All payment card data that we process, store or transmit adheres to the Data Security Standards as defined by the Payment Card Industry.
Check in and Check out
You can check into your suite from 2pm on the scheduled day of arrival. If you wish to check in earlier please ask at the time of booking.
On the day of departure we respectfully ask all guests to vacate their rooms by 11.00am, unless a later check out is agreed in writing at the time your booking. Check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.
At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash.
All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 4.00pm on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.
During your stay the Hotel will calculate the incidentals charged to your room e.g. mini bar. If the cost of those incidentals exceed the authorisation amount taken on check-in, further authorisation will be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released. However, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
Hotel staff will be very happy to assist clients and their guests. Wheelchair access to the Hotel ground floor can be made through the garden entrance at the rear of the Hotel. Unfortunately due to the Hotel’s age and construction accessibility to the accommodation on the first floor is via stairs. Please contact the Hotel to discuses any specific requirements and we will do our best to accommodate your needs.
Children of all ages are very welcome at the The Priory Court Hotel. Children are the responsibility of their parents/carers and must be be accompanied by and be under parental guidance at all times. If a child (a person under 16 years of age) arrives at the hotel, they will not be permitted to stay unless accompanied by an adult.
Subject to availability, extra folding beds and/or cots may be provided for children at no extra charge. You must specify this requirement when you request a booking.
Special dietary requirements
Please advise the Hotel of any special dietary requirements that you or any of your guests may have and/or any special arrangements for children at the time of booking.
Guide dogs are accepted with prior arrangement but otherwise no pets are allowed at the Hotel.
Cancellation Policy and No Shows
If you wish to cancel your booking, you must do so, by 12.00 noon 2 days prior to your arrival, by telephoning the Hotel to confirm your cancellation. Unless otherwise notified at the time of booking we will refund any payment made in respect of such booking. If you wish to cancel your booking, we will charge you for one night’s accommodation per room booked if you fail to cancel your booking by 12.00 noon 2 days prior to your arrival. If your booking is for more than one night and you cancel or shorten your booking by 12.00 noon 2 days prior to arrival we will (unless otherwise notified at the time of booking) refund any payment made in respect of such booking at the time of cancellation for days cancelled more than 2 days in advance.
If your booking is for more than one night and you cancel or shorten your booking after 12.00 noon 2 days prior to arrival, we will not refund any payment in respect of that night’s accommodation but will refund payments made in respect of any other remaining nights cancelled under that booking if cancelled 2 days in advance.
If you do not check-in and fail to cancel your booking by 12.00 noon 2 days prior to your arrival without explanation, we reserve the right to treat your booking as cancelled and to retain or claim payment for one night’s accommodation. Any subsequent nights forming part of the same booking which fail to be cancelled by 12.00 noon 2 days prior will be charged against you at the same rate and we reserve the right to claim or retain payment as applicable. Please note that any booking fees or credit card charges are non-refundable.
Changes or Cancellation by the Hotel
In the unlikely event that we have to change or cancel your reservation we reserve the right to do so. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation.
Your booking is for a class of suite in the Hotel and does not guarantee that you will be able to stay in a specific suite or in the same suite for the duration of your stay. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
Hotel will not be responsible for theft or damage to any vehicles or contents of vehicles in our car park. Any vehicles parked at the Hotel are done so entirely at the drivers/owners risk.
Please be aware that at certain times throughout the year some the Hotel may host weddings, events and parties, which you may feel would be an intrusion on your stay. Please contact the Hotel directly in advance of your stay for further information.
Please note that The Priory Court Hotel is strictly non-smoking throughout. We ask guests to smoke outdoors away from the buildings and that they use the cigarette bins provided. This policy includes all rooms. In the event you or any member of your party smoke in your suite or in the hotel we reserve the right to charge you £100 for specialist cleaning to make the room fit as a non smoking environment.
Guests are requested to conduct themselves appropriately at all times and to comply with Hotel procedures and/or requests with regard to conduct and respect for other guests, the property of the Hotel, its employees and their health and safety. We respectfully ask that guests do not disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.
Conduct/behaviour that we reasonably consider inappropriate/unacceptable includes but is not limited to: creating an inappropriate level of noise and/or drunken or unruly behaviour and/or any behaviour which other guests or staff find offensive in any way.
We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. You will be held liable for any damage or loss caused by you or a member of your party. Full payment for any such damage or loss must be paid prior to your departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
Loss of or Damage to Guests’ Property
We respectfully remind you that any items brought into the Hotel, its car parks or grounds including valuables and audio visual equipment, are brought in at your own risk. The Hotel shall not be held responsible for the damage or loss of any property owned by the guest or anyone connected to the guest’s event/stay at the Hotel, whether the items were left before, during or following the function.
Through the use of CCTV and appropriate security measures the Hotel seeks to minimise the opportunity for the theft of or loss of guests property. However, subject to the paragraphs below, you should use your own insurance policies to claim the full amount of any loss or damage to your property prior to approaching or pursuing The Priory Court Hotel.
Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property. However, in those circumstances, we are only liable up to the maximum sums under the Act. In all other circumstances, our total liability shall not exceed twice the daily rate charged for your Booking. (This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.)
In the unlikely event that an incident occurs during your stay, resulting in the theft, loss or damage of your property, we will carry out an internal investigation. If we do not feel that your property was stolen, lost or damaged through any fault of ours, our staff or agents, this will be evidence that it wasn’t our fault. In those circumstances, our liability is limited to the maximums under the Hotel Proprietors Act 1956 (HPA). If an incident is referred to the Police and they draw the same conclusion as us, this will also be evidence that our liability is limited to those maximums. We shall not be liable, in any circumstances, for any loss or damage to vehicles you bring to the hotel or any property left in them. Neither shall we be liable for any loss of profit, or any indirect or consequential loss arising under or in connection with your Booking.
Limitation of Liability
We respectfully remind you that any items brought into the Hotel, its car parks or grounds including valuables and audio visual equipment, are brought in at your own risk. The Hotel shall not be held responsible for the damage or loss of any property owned by the Client or anyone connected to the Client’s event at the Hotel, whether the items were left before, during or following the function, other than as required under the HPA or any other applicable law.
The Hotel will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Hotel, its employees, contractor or agents or otherwise). The Hotel’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Hotel’s negligence or liability for fraud or fraudulent misrepresentation.
A party which is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
The Hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Damage or Loss of Hotel Property
The guest is responsible for any damage caused by any member of his/her party, whether in the hired suite(s) or in any part of the Hotel and shall pay for such damage or loss of business caused as a result.
All items and furniture in your suite is the property of the Hotel. We therefore reserve the right to charge you for the full replacement cost for any item or piece of furniture removed from your room. If you, or any member of your party, damage any bedding or linen, we reserve the right to charge you for specialist cleaning. Lost keys will result in a charge for replacement keys being levied.
Please note that following the restoration of the hotel’s 150 year old wooden floors we respectfully request that you inform your guests that stiletto heels smaller than a 5 pence coin are not permitted as they damage the floors. We can provide heel stoppers for guests who still wish to wear them.
All Contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. The Contract and any non-contractual obligations arising in connection with it are governed by English law. The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).
- If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms and Conditions.!
- In the event that one or more of the terms set out in these Terms and Conditions is held to be invalid by a competent authority, the remaining terms shall continue to have effect and you will still be bound by them.
- No wine or other beverages or food may be brought into the hotel or grounds by the client or guests for consumption on the premises.
- All prices are inclusive of VAT @ the current rate where appropriate.
- Whilst The Priory Court Hotel has taken all reasonable steps to ensure that the information contained in its brochure, tariffs, leaflets and advertising is accurate, it reserves the right to alter, substitute or withdraw any service, facility or amenity without prior notice if necessary.
- No variation of these conditions shall be effective unless in writing and signed on behalf of The Priory Court Hotel.